Returns & exchanges.

Return window

You have 14 days from the date of delivery to return an item. This is your legal right under Swiss and EU consumer protection law and we honour it without question.

Conditions

Items must be returned in their original condition:

• Unworn and unwashed
• Original tags still attached
• Original packaging if possible

Items that show signs of wear, washing or damage will not be accepted.

How to return

1. Email hello@eshgo.ch with your order number and the item(s) you want to return
2. We'll confirm and send you the return address
3. Ship the item back at your own cost
4. Once received and inspected, your refund is processed within 5 business days

Refunds

Refunds are issued to the original payment method (PayPal). We refund the full product price. Return shipping costs are not refunded unless the item was faulty or we made an error.

Exchanges

We don't process direct exchanges. Return the item for a refund and place a new order for the size or colour you want.

Faulty or wrong items

If you received a damaged, defective or incorrect item, email us at hello@eshgo.ch with a photo and your order number. We'll cover the return shipping and send a replacement or full refund.